Marie Dennis Cooter

Marie is a well-respected professional who combines knowledge, skills, and abilities to provide superior service to her clients.  She holds an MSW from Adelphi University and MS from Chapman University and is a Certified Risk Manager with 35+ years’ experience as a clinician and administrator.

From 2005 to the present, she completed over 250 CARF surveys across the US and Canada as a Survey Team Leader. Her reviews improved effectiveness of service delivery and promoted efficient business practices for clients ranging from large organizations to community-based facilities.

For the past ten years, she provided results-oriented consultancy to organizations seeking CARF accreditation. Her collaborative hands-on approach focuses on areas of improvement, enhancing existing strengths, and ensuring positive changes at all organizational levels.



Jim Willis

Jim Willis retired in 1987 from US NAVY after serving honorably for 22 years. Prior to discharge, he facilitated aftercare program management course instructing military junior officers, senior enlisted persons and Department of Defense civilian personnel in theory and skills management for aftercare.


He has a Master of Science degree from East Carolina University and is a Licensed Professional Counselor both in Virginia and North Carolina as well as a Licensed Clinical Addictions Specialist in North Carolina. Jim is an active CARF Program Surveyor for behavioral health and employment community services programs with over 20 years of experience. He has over 30 years in the field of behavioral health treatment specializing in addictions, mental health, psychosocial rehabilitation, and integrated AOD/MH.


 Jim has served as an Adjunct Assistant Professor, East Carolina University, Department of Rehabilitation Studies, President of Substance Abuse Certification Alliance of Virginia (SACAVA), court appointed expert witness for substance abuse treatment in Southampton County Virginia Courts and Qualified Substance Abuse Professional for Alcohol and Drug Testing within U.S. DOT Regulations.


He specializes in substance abuse/mental health treatment for various types of core treatment modalities. With extensive experience in program design and implementation, Jim has successfully coordinated CARF accreditation within his organizations and organizations that have consulted with him. As a clinical trainer for substance abuse and mental health professionals, Jim exhibits a capability to develop members for team concepts while highlighting individual strengths.


Warren Helfrich

Dr. Warren Helfrich is a human services researcher, consultant and trainer focused on the areas of performance measurement and evaluation, strategic planning, governance, and human services accreditation. Warren has more than fifteen years of consulting experience in the health and human services sector working with both public and private organizations across Canada, the US, the Middle East and Central America. He has helped dozens of organizations to successfully complete their CARF accreditation and to develop internal systems/process that support accreditation. He has been directly involved in diverse initiatives aimed at improving service delivery, including Community Living BC’s ‘Quality of Life’ Initiative and the Ministry of Children and Family Development’s province wide review of residential services for children and youth in BC. Based out of Penticton BC, Warren has been a surveyor and trainer for the accrediting body CARF for more than a decade. He is also a Registered Clinical Counsellor (RCC) and a Certified Daring Way Facilitator. He holds a Masters of Social Work from the University of Toronto and a PhD from the University of Calgary. His dissertation research focused on the impact of leadership on client outcomes within human service organizations.


John Collins

John T. Collins, II, MPH, has been a consultant since 1984, providing management and quality assurance consulting services to health and human services providers. John’s consultant practice focuses on assisting organizations prepare for CARF Accreditation. To date, every organization that has used John’s services for CARF accreditation preparation has received the coveted three-year accreditation outcome.

As part of his consulting practice, he has provided interim executive services to organization’s serving homeless veterans and people with disabilities. As an active CARF Surveyor for almost 25 years, he has conducted more than 140 CARF Surveys. Mr. Collins has held positions in both the private and non-profit sectors.

John was employed as Senior Vice President of Workforce Development and Rehabilitation Services for Goodwill Industries of Santa Cruz, Monterey and San Luis Obispo Counties from 1987 to 2015. The programs he led served more than 17,000 people a year. He was also responsible for the company’s strategic planning efforts and Community Relations efforts. Prior to his career at Goodwill, Mr. Collins was a Program Director for Dominican Hospital and helped start the Employee Assistance Program and a 28-day Alcohol and Drug Treatment Program. While serving in the US Army, Mr. Collins was in charge of the Army Navy Transplant Service at Walter Reed Army Medical Center.

As Senior Vice President, Mr. Collins was very active in the support and implementation of the Americans with Disabilities Act, The Workforce Investment Act and many educational strategies. He was part of a national team selected by Goodwill Industries International to provide business and program assistance to the United Arab Emirates. He provided technical assistance to the UAE Ministry of Rehabilitation on CARF Accreditation and quality standards.

Mr. Collins is very active in community and national affairs. He served on the Workforce Investment Boards of Santa Cruz and San Luis Obispo Counties as well as having served on The Monterey County Tourist and Travel Alliance, the Board of the Santa Cruz Chamber of Commerce and Monterey County Hospitality Boards of Directors. He was elected and completed ten years as a Trustee and past president of the board of Santa Cruz City Schools.

Jim White

Jim White serves on numerous boards and commissions. He serves as a Commissioner for the Ventura County Transportation Commission, and President of Partners in Housing, a community housing development organization that provides homes for persons with special needs in Ventura County. Jim is past Chair Elect, and a member of the Ventura Family YMCA Board, as well as past Chair, serves as Commissioner for the City of Ventura Parks and Recreation Commission, and a Board Member of the Ventura Visitors and Convention Bureau. He serves as Vice-Chair of the City of San Buenaventura Housing Authority and is a former Chair of the Ventura County Leadership Academy Steering Committee. Jim is an Administrative Surveyor for the Commission on Accreditation of Rehabilitation Facilities (CARF), and past Treasurer and former member of the Board of Directors for the Consortium for the Educational Advancement of Travel Instruction (CEATI). CEATI is a national organization that supports and promotes the continuing development of the academic and profession of travel instruction to enable persons with mobility limitations to travel safely and independently.

He enjoys long distance bike riding and running, and has run numerous marathons and century bike rides. He and his wife Diane have been married for 40 years and have two grown daughters.